Return and Exchange Policy
At kitchenbully.com, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we have a simple and easy-to-follow process to assist you.
30-Day No-Questions-Asked Return Policy
We offer a 30-day return window from the date of purchase. If you are not satisfied with your order, you can return it for a full refund or an exchange, no questions asked.
Return Process for Non-Quality Issues
For returns due to non-quality issues, customers are responsible for the return shipping costs. Please ensure the product is in original, unused condition with all packaging intact. Shipping charges are non-refundable for returns made for reasons other than quality issues.
Return Process for Quality Issues
If your return is due to a quality issue (such as defects, damage, or incorrect items received), please follow these steps:
- Retain the product and packaging.
- Contact Customer Service at info@kitchenbully.com, providing a description of the issue and photos of the product and packaging to help us assess the situation.
- Once we receive your request, our customer service team will guide you through the return process, including any shipping arrangements if applicable.
For quality-related returns, we will cover the return shipping cost.
Exchange Process
If you would like to exchange a product, please contact our Customer Service team directly at info@kitchenbully.com. No need to initiate a return and refund process — simply let us know what you’d like to exchange, and we will assist you in arranging the exchange.
Return and Exchange Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The return/exchange must be requested within 30 days of purchase.
- The product must be in original, unused condition (for non-quality-related returns).
- All original packaging, tags, and accessories must be included.
Refund Processing
If you are returning a product for a refund, once we receive the returned item, we will process your refund within 1-3 business days. The refund will be issued to the original payment method. Please note that the processing time may vary depending on your payment provider.